Shipping and Returns Policy
Please read this section carefully before making a purchase in our store. Thank you.
Shipping
Shipping to UK (mainland) is FREE for all orders over €50 and arrives within 24/48 hours (excluding weekends and holidays).
ROEX offers daily shipments to Europe, with an approximate delivery time of 72 hours for most countries. Prices vary based on whether they are intracommunity or non-intracommunity countries.
- Shipments to Intracommunity countries have a fixed cost of €25 for shipping. These countries include Austria, Germany, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Estonia, Slovakia, Slovenia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, United Kingdom, Romania, and Sweden.
- Shipments to Non-Intracommunity countries have a fixed cost of €50 for shipping. These countries include Iceland, Liechtenstein, Norway, Switzerland, Turkey, Algeria, Morocco, Tunisia, Russia, Albania, Montenegro, North Macedonia, Bosnia, Herzegovina, Kosovo, Serbia, Ukraine, Andorra, San Marino, and Belarus.
Roex reserves the right to cancel orders at its own discretion.
Returns and Exchanges
Returns are accepted within 15 days from the initial shipping date. In Spain and Portugal (mainland), the product can be exchanged for an alternative product, swapped for a different size, or refunded if preferred.
The package must be sent in the same condition as received (wrapped in an opaque plastic bag).
To return the package, we arrange for the courier to pick it up FREE OF CHARGE, provided that the return is due to a defective product, a store error, or part of the promotion for the first free size exchange (if applicable and within the promotional period).
If the issue is dissatisfaction with the skates and you want a refund, a size exchange, or wish to change an item, the customer will need to send us the product at their own expense. The customer will be responsible for both the return shipping charges and the charges for the new shipment.
In the case of skates, they should not have been used on the street; otherwise, the return cannot be processed, and the shipping cost will be borne by the customer.
